🚚 Shipping

Do you ship to the USA, Canada, and India?

Yes! We ship worldwide. US and Canada orders include duties and taxes prepaid (DDP) — no surprise customs charges at delivery. India orders enjoy free shipping across India with standard courier partners.

How long does delivery take?

USA & Canada: 7–14 business days. India: 3–7 business days. International orders may vary. You will receive a tracking link once your order is dispatched.

Do you offer express shipping?

We currently offer standard shipping. For urgent orders, please WhatsApp us at +91 93440 20716 (India) or +1 (774) 457-0478 (US/Canada) before placing your order and we'll do our best to accommodate.

Will I be charged customs or import duties?

US and Canada customers — no! Duties and taxes are prepaid by us. For other international destinations, customs charges may apply depending on your country's import rules.

Can I track my order?

Yes, a tracking link will be sent to your email once your order is shipped. You can also WhatsApp us for a status update.

🔄 Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery for unused, unworn items in original packaging with tags intact.

Are sale items returnable?

No. Sale items, discounted pieces, and jewelry are final sale and non-returnable.

How do I initiate a return or exchange?

WhatsApp us at +1 (774) 457-0478 or email support@inforosepetalsluxe.com with your order number and reason. Our team will guide you through the process.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

📏 Sizing

How do I find the right size?

Each product page includes a detailed size chart. We recommend measuring your bust, waist, and hip and comparing with our size guide. When in doubt, WhatsApp us — we're happy to help!

Do sarees come in one size?

Yes, sarees are one size fits all (typically 5.5 to 6.3 metres including blouse piece). Blouse pieces are unstitched unless stated otherwise.

What sizes do lehengas and kurtis come in?

We stock sizes S, M, L, and XL for most styles. Size availability is listed on each product page. Custom sizing may be available — contact us to enquire.

Can I get a custom size?

For select styles, custom sizing is available at an additional charge. Please WhatsApp us before placing your order to check availability.

🧵 Fabric & Care

What fabrics do you use?

We work with premium fabrics including pure silk, Kanchipuram silk, Banarasi silk, tissue silk, georgette, and cotton. Full fabric details are listed on each product page.

How do I care for my saree or lehenga?

Dry clean is strongly recommended for silk sarees and heavily embroidered pieces. Georgette and cotton can be gently hand-washed in cold water. Never wring or tumble dry.

How should I store my ethnic wear?

Store folded in a soft muslin cloth away from direct sunlight and moisture. Avoid plastic bags — they can damage delicate fabrics and zari work over time.

Will the colour fade after washing?

Rich silk and zari fabrics may have slight colour bleeding in the first wash. Always dry clean for best results. Avoid soaking in water for extended periods.

💍 Jewelry

Is the RoseLuxe Jewelry real gold or silver?

Our RoseLuxe Jewelry collection features high-quality gold-plated, silver-plated, oxidised, and antique gold brass jewelry. These are premium fashion/costume jewelry pieces, not solid gold or silver.

How do I care for my jewelry?

Keep away from water, perfume, and sweat. Store in the pouch or box provided. Wipe gently with a soft dry cloth after use to maintain shine.

Will the plating wear off?

With proper care, gold and silver plating lasts well. Avoid contact with chemicals, lotions, and water to extend the life of your jewelry.

Do you sell matching jewelry sets for sarees and lehengas?

Yes! Browse our RoseLuxe Jewelry collection for curated sets that complement our ethnic wear. You can also WhatsApp us for styling suggestions.

💳 Payments

What payment methods do you accept?

We accept all major credit/debit cards, net banking, PayPal, and Shop Pay. Indian customers can also pay via UPI.

Can I pay via UPI?

Yes! Indian customers can pay via UPI. Our UPI ID is 17747085694@ibl.

Is it safe to pay on your website?

Absolutely. Our store is secured with SSL encryption and all payments are processed through Shopify's secure payment gateway.

Do you offer EMI or instalment options?

Shop Pay Instalments may be available for eligible US customers at checkout. Indian customers can check with their bank for EMI options on credit card payments.

📞 Contact Us

How can I reach you?

WhatsApp: +91 93440 20716 (India) | +1 (774) 457-0478 (US/Canada)
Email: support@inforosepetalsluxe.com
We typically respond within 24 hours.

Do you have a physical store?

We are currently an online-only store. However, we occasionally participate in pop-up events. Follow us on Instagram for updates!

Can I place a custom or bulk order?

Yes! For bulk orders, bridal trousseau sets, or custom requests, please WhatsApp us directly and we'll create a personalised package for you.